Home / Campus Life / Odum Library: Is the helpdesk as helpful as it seems; Secret Shopper goes undercover goes undercover for scoop

Odum Library: Is the helpdesk as helpful as it seems; Secret Shopper goes undercover goes undercover for scoop

by Alex Corbitt

“Secret shoppers” are people whose goal is to give their opinions on customer service and review how helpful employees are with their service.

For me, I was to ask certain questions to Odum Library’s staff and review their effectiveness to my questions. I went up to one of the circulation desks and asked an employee some simple questions: Where are the study rooms? What exactly do I do to check out a book? I’m interested in your popular books, where are they? Etc.

The man I asked, though seemingly tired as it was later in the day, quickly answered all my questions, pointed them out to me, and even asked me if he was being clear in his directions. For each question, he made gestures towards every location, what floor it was on, and the easiest way to get there. Needless to say, not only did he know the answer to my questions, but explained them in detail for me.

Odum Library’s employees are very helpful, and can help you with anything you need, from simple knowledge on checking out books, to knowing where anything and everything is in the library.

From my experience, if you ask any of them for assistance, they will not only help you, but make sure any and all of your questions are answered in detail.

Check Also

Belonging, Independence and Family: TGV presents “Little Women”

Character, setting, plot, meaning. These are just some of the common elements found across all ...

Leave a Reply

Your email address will not be published. Required fields are marked *